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Enabling Mobility

Improving Mobility and Promoting Inclusivity 

In line with its “Moving People, Enhancing Lives” vision, SMRT is committed to improving mobility and promoting inclusivity in our public transport network through efforts made with our facilities, buses, taxis and staff:

  • Wheelchair Accessible Buses and London Taxis More than 90% of SMRT’s buses are wheelchair-friendly. Its London Taxis have the unique fold-down extended ramp for easy access by passengers with trained drivers to provide the necessary care for them.
  • Inclusive Service Delivery Programme for Staff Through this programme, staff will better recognise and understand the needs of the elderly and people who have visually and hearing impairments in our networks.
  • Upgraded and improved facilities in MRT Networks Facilities cater to the needs of the elderly, the visually impaired and commuters on wheelchairs and with walking aids with station entrance ramps, wider fare gates, tactile ground surfaces, Braille-plated lift buttons, and designated Care Zones in selected MRT stations.

SMRT has been supporting and will continue to meet the mobility needs of commuters and communities through the Gift of Mobility Fund in various ways. Key efforts include:

  • Gift of Mobility SMRT Taxi Vouchers support people with physical disabilities and mobility needs, and who require medical treatment or seek employment. SMRT has helped more than 9,000 beneficiaries (beneficiaries are from seven adopted charities and all CDCs).
  • Vehicular Sponsorships for Community Health Care provided Singapore Red Cross with its Community Health on Wheels vehicle and Home Nursing Foundation’s custom-fitted mini bus. The former brings free ancillary services and basic health care to the community especially the elderly, and the latter provides point-to-point transportation for its healthcare workers and beneficiaries.
  • JurongHealth Mobility Park has sponsored life-size public transportation models of a decommissioned taxi, a low-floor bus mock-up and an MRT train mock-up which helps patients to gain confidence in moving and getting around and reintegrate back into the community after their discharge from the hospital. Service ambassadors reinforced their skills in handling physically challenged commuters through workshops held at the Park. 

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  • Intergenerational and Inclusive Playgrounds promote inclusive play for children so that they can better understand and accept one another, and interaction among multi-generational families and communities. SMRT sponsored an intergenerational playground at St. Joseph's Home, and Ghim Moh and Bishan-Ang Mo Kio inclusive playgrounds. Gardens by the Bay Wheelchair-accessible Cruisers enable wheelchair users to enjoy Gardens by the Bay with their family and friends. They are built with a foldable access ramp which enables the wheelchair user to board the shuttle without having to first disembark from the wheelchair.

Inclusive playground at St. Joseph's Home