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Information Kit

SMRT Corporation

  • Company size: more than 9,500 staff

*Last updated: June 2017 

Milestones
1987 Singapore’s first Mass Rapid Transport (MRT) system begins operations with inaugural service between Yio Chu Kang and Toa Payoh on the North-South Line
1988 15 more stations open and the MRT system is officially launched by Mr Lee Kuan Yew
1990 Opening of Boon Lay MRT Station on the East-West Line marks the completion of the system
1999 Bukit Panjang Light Rail Transit (LRT) opens for passenger service
2000 SMRT Corporation Ltd lists on Singapore Exchange
2001  
  • SMRT Corporation Ltd & TIBS Holdings merge, creating Singapore’s 1st multi-modal transport company
  • SMRT Learning Journeys Programme (in collaboration with Ministry of Education) is launched
2002 Changi Airport MRT station opens
2003 SMRT attains ISO 9001:2000 certification for achieving quality standards in the provision of taxi services
2005 Launch of Raffles Xchange, 1st MRT station to be redeveloped for transit retail
2006  
  • SMRT invests in the mid-life upgrading of 66 first generation trains
  • Dhoby Xchange opens
2007  
  • Boon Lay Xchange opens
  • SMRT invests $26million to upgrade 700 Mercedes buses
2008  
  • SMRT launches Gift of Mobility Programme to provide taxi services for needy individuals with physical disabilities
  • ‘SMRT is Green’ is launched organisation‑wide as a commitment to environmental sustainability, which includes initiatives to green our fleet
  • SMRT puts Southeast Asia’s 1st Euro V-compliant bus on the roads
  • SMRT debuts SMRT Eco taxis, which use compressed natural gas
  • SMRT opens Choa Chu Kang Xchange, its first in the heartlands
2009  
  • Establishes SMRT Institute, an accredited educational institution that develops and delivers transport related training and education services
  • Singapore’s 4th rail line, Circle Line, commences service from Bartley to Marymount
  • Wheelchair Accessible Bus services are introduced
  • SMRT achieves ISO 14001 certification for the Environmental Management System
2010  
  • SMRT adds Euro V Mercedes-Benz Citaro 0530 to its bus fleet, which has greater fuel efficiency and full low floor for smoother passenger flow
  • Esplanade Xchange, on the Circle Line, opens
2011  
  • Additional track and platform at Jurong East Station opens, shortening waiting time to 2-3 minutes during peak periods
  • Train service from Caldecott to Harbourfront Circle Line stations commences, marking the completion of the line
  • SMRT adds MAN A22 buses to its fleet
  • SMRT Taxis adds Chevrolet Epica to its fleet
2012 Train service from Bayfront to Marina Bay Circle Line stations commences
2013  
  • SMRT adds MAN A22 buses to its fleet
  • SMRT introduces 30 new wheelchair-enabled London cabs
  • SMRT introduces 600 Prius Hybrid taxis to its fleet
  • Woodlands MRT Station is the 1st MRT Station in Singapore to be awarded the Building and Construction Authority’s Green Mark (Gold)
  • Woodlands Xchange opens and tenants are the first shop owners in Singapore to be certified with the Project: Eco shop label, where it was jointly developed by SMRT and the Singapore Environment Council
  • SMRT introduces new Bus Captain Progressive Career Scheme
2014  
  • SMRT adds 13 new trains to the North-South and east-West lines to improve commuter experience
  • SMRT signs Memorandum of Understanding with e2i and NTWU to jointly develop and operate the first Bus Career Development Centre
  • SMRT partners London-based taxi mobile application developer Hailo Network Holdings Limited to introduce a cashless payment taxi booking application to passengers and taxi drivers in Singapore
  • Singapore Rail Engineering Pte Ltd (SRE) was incorporated in June 2014. Together with Toshiba, it establishes a joint venture, Railise, to market and supply energy efficient propulsion systems to Mass Transit Operators globally.
  • SMRT introduces Adopt-A-Station/Adopt-An-Interchange, a community outreach programme that partners local schools to encourage gracious commuter behaviour
  • SMRT introduces a new progressive competency‑based career scheme for our rail employees
  • SMRT appoints energy managers in accordance with the Energy Conservation Act to report on energy consumption as well as greenhouse gas emissions
  • SMRT progressively installs buses with Telematics Solutions towards Saving Fuel and Safety Driving to encourage safe and eco‑driving
2015  
  • SMRT completes sleeper replacement works on the North-South line
  • SMRT crosses the 2 billion car-km mark
  • Singapore Bus Training and Evaluation Centre (SG BTEC), Singapore’s first team-based bus training centre, opens
  • SMRT remembers Mr Lee Kuan Yew. Trains and selected bus services operates overnight during the period of National Mourning.
  • SMRT celebrates SG50 with free travel on SMRT buses and trains. Free giveaways at 10 stations and 5 bus interchanges
  • Singapore Rail Engineering enters into an agreement to set up a joint venture with Faiveley Transport to establish Faiveley Rail Engineering Pte Ltd to market and supply Maintenance, Repair and Overhaul (MRO) Services for Rolling Stock Components in South East Asia (excl. Thailand)
  • SMRT wins at the Institute of Risk Management's Global Risk Awards 2015. Internationally recognised by risk management professionals world wide, this is a first for Singapore's corporate sector
  • NTUC confers on SMRT the Plaque of Commendation (Gold) Award as a recognition of our strong labour relations
  • Kallang Wave Mall at the Singapore Sports Hub officially opens
  • SMRT Advertising & Properties and The X Collective are incorporated
  • SMRT Services (formerly SMRT Engineering) oversees rail-related technical services and supports capabilities locally and overseas
  • SMRT celebrates the official opening of the Bishan-Ang Mo Kio Inclusive Playground which has special needs friendly play features to encourage inclusive play
  • SMRT establishes an Environmental Sustainability Committee to oversee our green sustainability efforts
  • SMRT equips two trains with the Permanent Magnet Synchronous Motor-based propulsion systems which can achieve energy savings of close to 40%
  • SMRT collaborates with Pathlight School to support inclusiveness and celebrate abilities of people with special needs by unveiling 50 commissioned works of art featuring transport themes drawn by Pathlight students and alumni
  • The SMRT Trains Engineering Programme is launched to develop a sustainable pipeline of engineering professionals
  • SMRT – Temasek Cares AED on Wheels is launched, a three-year pilot programme where 100 SMRT taxis have Automated External Defibrillators (AEDs) installed in their vehicles
  • SMRT supports Wheels@Ubin, a community project which brought 100 wheelchair users on a tourto Pulau Ubin to celebrate SG50
 2016  

 

  • Sponsored by SMRT, the JurongHealth Mobility Park is the first‑of‑its‑kind in Singapore to feature life-size public transportation models to help patients rehabilitate
  • Seven SMRT engineers are accredited as Singapore’s first Chartered Engineers in Railway and Transportation Engineering
  • Strides, a private hire vehicle business, offers limousine services, chauffeured services and car rental services
  • 2getthere Asia, a joint venture between SMRT Services and 2 Getthere, is set up to market, install, operate and maintain the Automated Vehicle systems for customers in Singapore and the Asia-Pacific region
  • SMRT transitions to the New Rail Financing Framework (NRFF) on 1 October, following shareholders' vote at the Extraordinary General Meeting on 29 September
  • Postgraduate certificate in Urban Railway Engineering, a 3-year course jointly run by Birmingham Centre for Railway Research and Education (BCRRE) and SMRT Institute (SMRTi), is launched
  • SMRT is delisted from SGX-ST on 31 October
  • SMRT Trains hosts the Community of Metros (CoMET) Annual Meeting for the first time, attended by top executives and officials from the world’s largest and busiest metros
  • SMRT Corp convenes inaugural Singapore Rail Technology Conference to promote rail reliability with sharing of best practices among experts from Asia and Europe
  • SMRT Corp’s inaugural Green Forum for the sharing of sustainability practices is launched

 

2017
  • Nanyang Technological University, Singapore, JTC and SMRT Corp sign Memorandum of Understanding to launch a joint ‘Mobility-as-a-Service’ Laboratory, the first of its kind in the region aimed at improving commuters’ travel experience by seamlessly integrating train and bus networks with next-generation transport modes
  • Sleeper Replacement Programme on the North-South and East-West Lines completed.
  • Trial of the new signalling system on the North-South Line begins
  • The Tuas West Extension opens, adding four new stations on the EWL
  • SMRT Trains celebrates 30 years of MRT operations with a series of activities and initiatives to engage the public and community


 

Xchanges
1.   Ang Mo Kio Xchange

2.   Boon Lay Xchange

3.   Buona Vista Xchange

4.   Choa Chu Kang Xchange

5.   Dhoby Xchange

6.   Esplanade Xchange

7.   Orchard Xchange

8.   Raffles Xchange

9.   Tanjong Pagar Xchange

10.   Jurong Xchange

11.   Woodlands Xchange

 
 
 
 

SMRT Trains

Facts and Figures
Types of trains C151, C651, C751B

C151A (only on NSL/ EWL)

C830 (only on CCL)
No. of trains

Last updated: June 2017

166 (NSEWL)

64 (CCL)

No. of lines 4
Ridership (as of FY2016) 755.7 million
Average car occupancy (passenger per car) As of FY2016 63.4
No. of depots 5
No. of underground & elevated stations EWL: 7 underground, 28 elevated

NSL: 11 underground, 16 elevated

CCL: All underground

BPLRT: All elevated
Train cabin no. A 4-digit number located near the gangway between train cars
Total route length (NSEWL & CCL) (km) 137.3 km
No. of stations 88 MRT stations

14 LRT stations

*Last updated: June 2017 

 

Statistics (Operations)
NSEWL Performance (Against LTS OPS) Train Arrival Punctuality (at least 95% within 2 minutes of schedule weekly) 94.48%
Train Departure Punctuality (at least 96% within 2 minutes of schedule weekly) 94.74%
Train Service Delivery (at least 98% of scheduled train-km weekly) 99.82%
CCL Performance (Against LTS OPS) Train Arrival Punctuality (at least 95% within 2 minutes of schedule weekly) 99.57%
Train Departure Punctuality (at least 96% within 2 minutes of schedule weekly) 99.64%
Train Service Delivery (at least 98% of scheduled train-km weekly) 99.99%

*Information correct as at April 2017

 

Technical Terms
12 car Push-out A 12-car rescue operation will be launched in the event of a train breakdown. This involves connecting a rescue train to the defective train and towing it to the nearest station. The defective train will then be sent back to depot.
Train Fault Faulty/ defective train due to:
 
  • Train circuit failure
  • Power trip
  • Platform door fault
Signal Fault Fault on the signal code generator which controls/ defines train speed(s)
 
  • Defective signal connector (transmits information from the train to the station)
  • Fault in signalling equipment along the track

A signalling fault will cause a loss of traction power and the train will stop.
Track Fault Track circuit failure due to:
 
  • Cable fault that leads to a loss in traction power
  • Damaged Insulating Rail Joints (IRJs)
    • IRJS provide insulation along the running rail between two track circuits
Power Fault Traction power loss due to:
 
  • Faulty cable due to deterioration over time
  • Faulty cable coupled with tunnel leakage that will cause a power trip in the circuit breaker
    • Tunnel leakage is a common occurrence in SMRT’s train lines
    • But not in its main NS/ EW lines as those are equipped with a drainage system
  • Electrical earth fault that disrupted power supply, which in turn interrupted the signalling system
3rd Rail The third rail is an insulated steel rail that runs parallel to the entire length of track. It feeds electricity to the train through collector shoes, which are metal blocks under the train
Re-signalling Replacement of the signalling system to improve train frequencies and to help reduce waiting time for commuters.
 
  • Upgrade will allow trains to run at intervals of 100 seconds at peak periods, compared to the existing intervals of 120 seconds
  • This would translate to shorter waiting times for passengers and,
  • A potential 20% improvement to existing capacity
Rail cracks Cracks in the third rail that are mainly caused by metal fatigue contributed by a combination of temperature and age.

Usually found in the joints of the rails or when the track curves.
Restricted Manual (RM) Mode In RM Mode, the train is operated manually and its speed is limited to a maximum speed of 18km/h. The train will be placed in “Forward”, “Stand-By” or “Reverse” mode, according to the demand of operation. This mode is normally used when the train is inside depot or when ATC (Automatic Train Control) system fails.
Automated Mode (AM) Normal mode of fully driverless operation
AM allows the train operator to just handle operating the doors and to look out for obstacles. ATO system (system that automatically operates the train) is activated in AM mode, based on ATP (Automatic Train Protection) speeds and station stopping profiles. AM mode is usually used during normal service hours.
CCD (Current Collector Device) Part of the train that makes contact with the power-supplying third rail. Each train has 24 CCDs
WILD (currently being installed at selected stretches of the NSEWL) Fibre optic sensors automatically detect and identify the locations of any wheel defect on all our operational trains during revenue hours
When a wheel defect is detected, an alert is sent to the Operations Control Centre and Rolling Stock Maintenance Controller so that immediate actions can be taken to rectify the fault
Preventive Maintenance Early detection of faults to allow engineers to identify and rectify them quickly, so as to avoid causing inconvenience to passengers This is possible through SMRT’s adoption of new technologies such as:
 
  • Automated Current Collector Devices (CCD) Detection System
  • Wheel Impact Load Detection (WILD) System
  • Linear Variable Differential Transformer (LVDT) System
Predictive Maintenance Identify potential technical issues before they cause service disruptions
 
  • Implemented monitoring and tracking systems and processes
Train Withdrawal A faulty train is withdrawn from service
ISO 55001 Certification ISO 55001 Certification specifies requirements for the management of infrastructural assets.
It is an internationally – recognised standard and adopted as a benchmark for SMRT’s management of rail infrastructure and assets
Maintenance Regime (Cleanliness) Total sum of maintenance applied to SMRT’s rail assets
  • Exterior of trains are thoroughly cleaned every 3 weeks
  • Interior of trains are cleaned daily

 

Fun Facts
CCL Fun Facts a) Each CCL train is 70m long, the length of 2.5 basketball courts

b) Each CCL train weighs 170 tonnes, the weight of 22 Asian elephants

c) Each CCL train has a maximum capacity of 931 passengers

d) Each train has 3 cars, which is shorter than the 6 train-cars used on the existing MRT network

e) All CCL trains have a maximum design speed of 80km/h & are automated & driverless

f) The longest CCL escalator is 41.3m, in Bras Basah station

g) Mountbatten, Dakota and Macpherson are Civil Defence stations

h) one-north is the only MRT station without a capital letter in it. It opened on 8 October, 2011
Other Fun Facts a) “Dhoby Ghaut” can be translated from Hindi as “laundrymen by the river side”. In the olden days, Indian men staying around the area, which used to be by the riverside, did their laundry at the river bank

b) Paya Lebar station is the 1st station to be above-ground and underground at the same time. The next one is Buona Vista

c) The distance between Yio Chu Kang and Khatib station is the longest as the land was originally planned for Disneyland. The station was supposed to be called Lentor.

d) Redhill station is the smallest station in the entire MRT system that has two platforms which are not parallel to each other

 

 

 

 

 

SMRT Light Rail

Facts and Figures
No. of trains

Last updated: June 2017

32 (BPLRT)


Statistics (Operations)
BPLRT Performance (Against LTS OPS) System Service Availability (at least 99.5% monthly) 99.88%
Passenger Injury Rate (no more than 0.4 injuries per million customers monthly) 0.084

Last updated: 15 June 2016


Fun Facts
  • Ten Mile Junction LRT station is the ONLY station with 1 platform for 1 train, which only opens on one side. It is also the only fully air-conditioned LRT station.
  • It would take you about 10 miles to get from Ten Mile Junction LRT station to the city via Bukit Timah, hence its name.

 


SMRT Buses


Statistics (Operations)
SMRT Performance
against PTC Quality of Services (QoS)
Trip Adherence (At least 96% scheduled bus trips operated on each bus service monthly) 98.75%
Accident rate (Less than 0.75 per 100,000 bus-km per month) 0.59
Headway Adherence (Not less than 85% of bus service should adhere within 5 minutes of its scheduled headway (frequency) daily) 97.29%
Bus Breakdown Rate (Less than 1.5% bus breakdown per 100 operating buses on all bus services monthly) 0.75
Loading (Bus loading not exceeding 95% during weekday peak periods on each bus service daily) 58.72%

Last updated: 15 June 2016


 

SMRT Bus Fleet
  • Size of SMRT Bus Fleet: Over 1,400 buses
  • 95 bus services
  • Annual ridership: 362 million passenger journeys
  • 73 Wheelchair Accessible Bus (WAB) service routes

 

SMRT BUSES No. of Services
Trunks 49
Feeder/ Intra- Town 24
Premium
Special 2
Express 13
NightRider 7
Total 95

Last updated: October 2017

 

SMRT Bus Models Licensed Capacity
Mercedes-Benz Citaro (WAB*) 83 passengers: 38 seated, 44 standees and one wheelchair
Mercedes-Benz OC500LE 90 passengers: 34 seated, 56 standees and 2 wheelchairs
Mercedes-Benz O405 85 passengers: 41 seated and 44 standees
MAN A22 (WAB) 90 passengers: 37 seated, 52 standees and one wheelchair
Mercedes-Benz Hispano Carrocera O405G (Bendy Bus) 143 passengers: 54 seated and 89 standees
MAN A24 (Bendy Bus) 130 passengers: 54 seated, 76 standees and one wheelchair
Enviro500 (Double-decker Bus) 134 passengers: 55 upper deck seated, 28 lower deck seated and 51 standees with one wheelchair

* Wheelchair Accessible Bus

 

SMRT Bus Models Length of Bus (m)
Mercedes-Benz Citaro (WAB) 12
Mercedes-Benz OC500LE 12
Mercedes-Benz O405 12
MAN A22 (WAB) 12
MAN A24 (Bendy Bus) 18
Mercedes-Benz Hispano Carrocera O405G (Bendy Bus) 18
Enviro500 (Double-decker Bus) 12

 

Technical Terms
BSEP (Bus Service Enhancement Programme) BSEP is the Government’s $1.1billion initiative that aims to provide commuters with less crowded buses, better frequency and reliability. Under the BSEP, about 40 new services will be introduced and 800 buses will be added to the existing bus fleet. About 300 of the 550 buses will be deployed to improve bus frequencies of existing basic bus services. The remaining 250 buses will be used to run new bus services. Under the BSEP, bus operators are required to deliver higher service levels above what is currently required by the Public Transport Council’s (PTC) existing Quality of Service Standards (QoS).
BSRF (Bus Service Reliability Framework) Previously known as the Quality Incentive Framework, it assesses the regularity of a bus service using the concept of Excess Wait Time (EWT). Under the BSRF, bus operators are given incentives to reduce their EWTs.
Career Progression Framework for SMRT Bus Captains (BCs) BCs will receive tailored training under the SMRT BC Scheme to be equipped with skills to provide better service to commuters and increase their productivity level. These include basic driving skills as well as service and supervisory skills. The scheme also includes training plan to enable career progression into supervisory positions.


 

SMRT Night Rider
  • 7 NR services ($4.50 per trip regardless of payment by cash or eZ-link card)
  • Run on Fridays, Saturdays and the eves of Public Holidays from 11.30pm to 4.35am

 

Bus Plus
Service Types Purpose
Regulated Connect residents to other Public Transport modes
Premium Ferry passengers from their homes to the city and vice versa
Ad-hoc Charter Short term charter (a minimum of 3 hours or per trip basis)
Long Term Charter Minimum charter period is 6 months
Co-share Charter Clients co-share the cost with the passengers (who co-pay a nominal fare with their eZ-Link card)

 


SMRT Taxis


SMRT Taxi Fleet
  • Size of SMRT Taxi Fleet: Over 3,000 taxis
SMRT Taxi Fleet Models
Standard Toyota Prius Hybrid (Environmentally friendly)
Hyundai Azera
Chevrolet Epica
Limousine Space Ssangyong Radius
London Taxis
Prestige Chrysler

  Last updated: October 2017 

  • Full fleet: 30 London Taxis
  • Only type of taxi in Singapore that offers ample space for high-backed or motorised wheelchairs
  • Catered for passengers with special travel needs
  • London taxi drivers undergo:
    • On-the-job training on serving passengers with special travel assistance
    • SMRT Mentorship Programme where experienced London taxi drivers are paired with new drivers

 

Technical Terms
Mobile Data Terminal A computerized device used in taxis to communicate with a central dispatch office – usually to display customer bookings, mapping and information
Hirers Taxi driver that hires a taxi from a taxi operator and may rent it out to a relief driver after his/her shifts