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Recognition and Awards

At SMRT, we believe in delivering a world-class transport service with lifestyle experiences that are safe, reliable and customer-centric. 

Over the years, we have garnered numerous prestigious awards that recognises the strengths of our team and our ability to deliver safe, reliable travel experience, innovative solutions and lifestyle convenience.

  • PMI Project of the Year Award (1st Runner Up): SMRT Trains Ltd for iSafe Project at Bukit Panjang LRT, 9th Project Management Institute (PMI) Project of the Year Awards, Project Management Institute
  • IES Lifetime Engineering Achievement Award: Seah Moon Ming, Chairman - SMRT Corporation Ltd, Institution of Engineers, Singapore
  • Operational Excellence: Project Overwatch - SMRT Trains Ltd, UITP Awards 2023, The International Association of Public Transport
  • Customer Service Excellence for Transport: Mr Faiz Abdullah Bin Altway – SMRT Trains Ltd,  Singapore Tourism Awards 2023, Singapore Tourism Board
  • Meritorious Service Medal: Lee Fook Sun, Deputy Chairman – SMRT Corporation Ltd, National Day Awards 2023, Prime Minister’s Office
  • Operational and Workplace Safety (Rail Operator) Excellence Award: SMRT Trains Ltd for Bukit Panjang Light Rail Transit, Public Transport Safety & Security Awards 2023, Land Transport Authority Singapore
  • Operational and Workplace Safety (Rail Operator) Merit Award: SMRT Trains Ltd for Circle Line, Public Transport Safety & Security Awards 2023, Land Transport Authority Singapore
  • Operational and Workplace Safety (Bus Operator) Merit Award: SMRT Buses Ltd for Woodlands Bus packages, Public Transport Safety & Security Awards 2023, Land Transport Authority Singapore
  • IES Outstanding Partner Award, SMRT Corporation Ltd, Institution of Engineers, Singapore
  • Innovative Project/Solution for Sustainability: SMRT Corporation Ltd for Sustainable Green Station – Intelligent HVAC with AI-enabled energy optimisation system for Greener MRT Stations, IES Sustainability Award 2023, Institution of Engineers, Singapore
  • The PWI Sustainability Award 2023: Friction Clamping for  Viaduct Bearing Replacement - SMRT Trains Ltd, The PWI: Institution for Rail Infrastructure Engineering
  • Steward Leadership 25: SMRT Corporation Ltd for Moving People, Enhancing Lifestyles through inclusive service delivery, Stewardship Asia Centre
  • Skillsfuture Employer Award (Gold): SMRT Corporation Ltd, Skillsfuture Employer Awards 2023, Skillsfuture Singapore
  • Kaizen Merit Award 2023: SMRT Trains Ltd, Kaizen Awards (Singapore) 2023, Kaizen Institute Singapore
  • President’s Certificate of Commendation (COVID-19): Land Transport Support – SMRT Buses Ltd, 2022 National Awards (COVID-19) to Recognise Contributions in the fight against COVID-19, Prime Minister’s Office 
  • President’s Certificate of Commendation (COVID-19): Land Transport Support – SMRT Trains Ltd, 2022 National Awards (COVID-19) to Recognise Contributions in the fight against COVID-19, Prime Minister’s Office
  • Meritorious Service Medal: Seah Moon Ming, Chairman – SMRT Corporation Ltd, National Day Awards 2022, Prime Minister’s Office
  • Operational and Workplace Safety (Rail Operator) Excellence Award: SMRT Trains Ltd for Bukit Panjang Light Rail Transit, Public Transport Safety & Security Awards 2022, Land Transport Authority Singapore
  • Operational and Workplace Safety (Rail Operator) Merit Award: SMRT Trains Ltd for Circle Line, Public Transport Safety & Security Awards 2022, Land Transport Authority Singapore
  • Operational Safety (Point-to-Point Operator) Excellence Award: Strides Taxi Pte Ltd, Public Transport Safety & Security Awards 2022, Land Transport Authority Singapore
  • Best Land Transport Operations and Maintenance Initiatives (Merit Award): Predictive Decision Support System – SMRT Trains Ltd, Land Transport Excellence Awards 2022, Land Transport Authority
  • Marketing Campaign: Go-To SMRT – SMRT Corporation Ltd, UTIP Awards, The International Association of Public Transport
  • Best Community Inclusive Project: Go-To SMRT – SMRT Corporation Ltd, Land Transport Excellence Awards 2022, Land Transport Authority
  • Best Service Partner (Service Delivery): SMRT Trains Ltd, Land Transport Excellence Awards 2022, Land Transport Authority
  • Friend of Land Transport: Dr Richard Kwok, Land Transport Excellence Awards 2022, Land Transport Authority
  • Outstanding Service Individual, Public Transport (9 winners), Land Transport Excellence Awards 2022, Land Transport Authority
  • Productivity Category: Track Access Management System – SMRT Trains Ltd, UIC Digital Awards, International Union of Railways
  • Most Innovative Solution: Project Overwatch – SMRT Trains Ltd, Land Transport Excellence Awards 2022, Land Transport Authority
  • Appreciation Award: SMRT Corporation Ltd, Responders’ and Partners’ Event, Ministry of Home Affairs
  • Special Commendation (5 winners): SMRT Trains Ltd, Public Transport Safety Award – Rail Operator, 23rd Annual Safety, Health and Environmental Award Convention, Land Transport Authority
  • Certificate of Merit: Circle Line – SMRT Trains Ltd, Public Transport Safety Award– Rail Operator, 23rd Annual Safety, Health and Environmental Award Convention, Land Transport Authority
  • Certificate of Excellence: Strides Taxi Pte Ltd, Public Transport Safety Award – Rail Operator, 23rd Annual Safety, Health and Environmental Award Convention, Land Transport Authority
  • Safety Excellence – PTO Innovative/Effective Safety Programme: Rear door sensors – SMRT Buses Ltd Land Transport Excellence Awards 2022, Land Transport Authority
  • Safe Driver Awards Public Bus Fleet, Merit Award: Ramaiyan Dhanabalan – SMRT Bus Ltd, Singapore Road Safety Awards, Singapore Road Safety Council
  • Outstanding Award (12 winners), The National Kindness Award – Transport Gold 2022, Singapore Kindness Movement
  • Customer Service Excellence for Transport: Ms Nor Heiadayah Binte Abdullah – SMRT Trains Ltd,  Singapore Tourism Awards 2022, Singapore Tourism Board
  • Customer Service Excellence for Transport: Ms Gowri D/O Veren – SMRT Trains Ltd,  Singapore Tourism Awards 2021, Singapore Tourism Board
  • Outstanding Award (12 winners), The National Kindness Award – Transport Gold 2021, Singapore Kindness Movement
  • Commendation Award (176 winners), The National Kindness Award – Transport Gold 2021, Singapore Kindness Movement
  • Star Award (374 winners), Excellence Service Award 2021, Singapore Retailers Association
  • Gold Award (421 winners), Excellence Service Award 2021, Singapore Retailers Association
  • Silver Award (597 winners), Excellence Service Award 2021, Singapore Retailers Association
  • Operational Improvement Award – Global Winner – SMRT Trains Ltd 14th DuPont Safety & Sustainability Awards, DuPont Sustainable Solutions
  • Medal of Commendation (Gold): Mr Neo Kian Hong, Group Chief Executive Officer – SMRT Corporation Ltd May Day Awards 2021, National Trades Union Congress
  • Partner of Labour Movement – SMRT Taxis Pte Ltd May Day Awards 2021, National Trades Union Congress
  • Bronze Award: Enhanced safety and security features of forklift operations – Strides Automotive Services Pte. Ltd, Workplace Safety and Health Innovation Awards for Logistics & Transport Sector 2021, Singapore Logistics Association and Workplace Safety and Health Council
  • Certificate of Merit: Rear door sensor on buses – SMRT Buses Ltd, Workplace Safety and Health Innovation Awards for Logistics & Transport Sector 2021, Singapore Logistics Association and Workplace Safety and Health Council
  • Medal of Commendation (Gold): Seah Moon Ming, Chairman – SMRT Corporation Ltd, May Day Awards 2020, National Trades Union Congress
  • Best Service Partner (Team) – SMRT Trains Ltd Annual LTA Service Award 2019/2020, Land Transport Authority
  • Safe Rail Line of the Year Award – Certificate of Merit: East-West Line – SMRT Trains Ltd 22nd Annual Safety, Health and Environmental Award Convention, Land Transport Authority
  • Safe Bus Operator of the Year – Certificate of Excellence: PT216 Woodlands Bus Package – SMRT Buses Ltd 22nd Annual Safety Award Convention, Land Transport Authority (LTA)
  • Safe Taxi Operator of the Year – Certificate of Merit – SMRT Taxis Pte Ltd 22nd Annual Safety Award Convention, Land Transport Authority
  • Best Service Partner (Team) – SMRT Trains Ltd Annual LTA Service Award 2019/2020, Land Transport Authority
  • Annual SHE Award Convention (ASAC) 2020, Land Transport Authority
  • Outstanding Award (10 Winners), The National Kindness Award - Transport Gold, 2020, Singapore Kindness Movement
  • Commendation Award (179 Winners), The National Kindness Award - Transport Gold, 2020, Singapore Kindness Movement
  • Star Award (260 Winners) Excellent Service Award 2020, Singapore Retailers Association
  • Gold Award (235 Winners) Excellent Service Award 2020, Singapore Retailers Association
  • Silver Award (1,012 Winners) Excellent Service Award 2020, Singapore Retailers Association
  • Customer Service Excellence for Transport: Mr Tham Weng Foo – SMRT Buses Ltd Singapore Tourism Awards 2020, Singapore Tourism Board
  • Silver Award: SMRT Air Con Motor Carbon Dust Removal (Kawasaki Heavy Industries & Siemens Trains): Rolling Stock Engineering – SMRT Corporation Ltd Workplace Safety and Health Innovation Awards for Logistics & Transport Sector 2020, Singapore Logistics Association and Workplace Safety and Health Council
  • Bronze Award: Temporary Speed Restriction Management System: NSEWL Maintenance Operation Centre – SMRT Trains Ltd Workplace Safety and Health Innovation Awards for Logistics & Transport Sector 2020, Singapore Logistics Association and Workplace Safety and Health Council
  • Bronze Award: Artificial Intelligence Driven Bus Interchange: Gali Batu Zone – SMRT Buses Ltd Workplace Safety and Health Innovation Awards 2020 for Logistics & Transport Sector, Singapore Logistics Association and Workplace Safety and Health Council
  • Certificate of Commendation: Ergonomic Design of Tools for Insitu Guidewheel Inspection: Bukit Panjang Light Rail Transit Rolling Stock Team – SMRT Trains Ltd
  • Workplace Safety and Health Innovation Awards 2020 for Logistics & Transport Sector, Singapore Logistics Association and Workplace Safety and Health Council
  • Workplace Safety and Health Award for Supervisor (Winner): Mr Gavral Gan Wei Liang, Rolling Stock – SMRT Trains Ltd Workplace Safety and Health Awards 2020, Workplace Safety and Health Council
  • Workplace Safety and Health Award for Supervisor (Commendation): Mr Gerald Tan Chwee Hock – SMRT Automotive Services Pte Ltd Workplace Safety and Health Awards 2020, Workplace Safety and Health Council
  • Workplace Safety and Health Award for Supervisor (Commendation): Mr Ho Kar Yeng – SMRT Buses Ltd Workplace Safety and Health Awards 2020, Workplace Safety and Health Council
  • Workplace Safety and Health Award for Supervisor (Commendation): Mr Lim Kian How Gavin – SMRT Buses Ltd Workplace Safety and Health Awards 2020, Workplace Safety and Health Council
  • Workplace for Crisis Management Award: APAC – SMRT Corporation Ltd Workplace Customer Success Awards 2020, Workplace from Facebook
  • Organisation Category: Private Sector Recipient – SMRT Trains Ltd 2020 LOO (Let’s Observe Ourselves) Awards, Restroom Association (Singapore)
  • Best Public Toilet: Bukit Panjang Integrated Transport Hub and Yishun Integrated Transport Hub 2020 LOO (Let’s Observe Ourselves) Awards, Restroom Association (Singapore)
  • MSF Community Cares Award – SMRT Corporation Ltd MSF Volunteer and Partner Awards 2020, Ministry of Social and Family Development
  • Charity Award (Charity Silver) – SMRT Corporation Ltd Community Chest Awards 2020, National Council of Social Service
  • Community Lifesaver Award: Mdm Hilmiah Binti Ahmad Singapore Civil Defence Force
  • Community First Responder Award: Mr Baharudin Bin Johar Singapore Civil Defence Force
  • Community First Responder Award: Mr Muhammad Azhari Bin Abdullah Singapore Civil Defence Force
  • Most Innovative Use of Mobile Technology (Bronze): WINK+ – SMRT Experience Pte Ltd Mob-Ex Awards 2020
  • SkillsFuture Fellow: Mr Muhammad Hazri Bin Abdul Halil – SMRT Tel Pte Ltd SkillsFuture Fellowships 2020, SkillsFuture Singapore
  • SkillsFuture Employer Award (SME) – SMRT Automotive Services Pte Ltd SkillsFuture Employer Awards 2020, SkillsFuture Singapore
  • All SMRT Train stations and bus interchanges attained “SG Clean” Quality Mark, National Environment Agency, 2020
  • Most Reliable Line 2019: East-West Line (EWL) - SMRT Trains Ltd MOT Challenge Shield, Ministry of Transport
  • Most Improved Line 2019: EWL - SMRT Trains Ltd MOT Challenge Shield, Ministry of Transport
  • Most Innovative Solution - SMRT Trains Ltd Land Transport Excellence Awards 2019, Land Transport Authority
  • Most Innovative/Effective Safety Programme by Public Transport Operator - SMRT Buses Ltd Land Transport Excellence Awards 2019, Land Transport Authority
  • Risk Champion: Category 2 Runner-Up - SMRT Trains Ltd ASEAN Risk Awards 2019, Enterprise Risk Academy
  • Best Service Partner (Team): Integrated Maintenance Office System Safety Branch - SMRT Trains Ltd Annual LTA Service Award 2018/2019, Land Transport Authority
  • Certified On-the-Job Training Centres (COJTC), Distinguished Partner Award - SMRT Automotive Services Pte Ltd Institute of Technical Education
  • Organisation Category: Private Sector Recipient - SMRT Trains Ltd LOO (Let's Observe Ourselves) Awards 2019, Restroom Association Singapore
  • Best Happy Toilet: Bukit Panjang Integrated Transport Hub - SMRT Buses Ltd LOO (Let's Observe Ourselves) Awards 2019, Restroom Association Singapore
  • Gold Award: Speed Tester for Train Traction Control Unit Blower (Rolling Stock) - SMRT Trains Ltd WSH Innovation Awards 2019 for Logistics & Transport Sector, Singapore Logistics Association and Workplace Safety and Health Council 
  • Bronze Award: Artificial Intelligence Driven Bus Interchange - SMRT Buses Ltd WSH Innovation Awards 2019 for Logistics & Transport Sector, Singapore Logistics Association and Workplace Safety and Health Council
  • Bronze Award: SMART Traffic Management System - SMRT Buses Ltd WSH Innovation Awards 2019 for Logistics & Transport Sector, Singapore Logistics Association and Workplace Safety and Health Council
  • Most Innovative/Effective Safety Programme by a Public Transport Operator: Professional Learning and Training Management System (PROLEARN) Analytics - SMRT Buses Ltd Land Transport Excellence Awards 2019, Land Transport Authority
  • Champion Winner: Public Bus Category - SMRT Buses Ltd Singapore Road Safety Awards 2019, Singapore Road Safety Council
  • NS Mark (Gold) - SMRT Corporation Ltd Total Defence Awards 2019, Ministry of Defence
  • Customer Experience Mystery Shopper Awards (Voice): Gold - SMRT Customer Relations 19th CCAS International Contact Centre Awards 2019, Contact Centre Association of Singapore
  • Best Service Partner (Service Delivery) - SMRT Buses Ltd Land Transport Excellence Awards 2019, Land Transport Authority
  • Most Innovative Solution - SMRT Trains Ltd Land Transport Excellence Awards 2019, Land Transport Authority
  • Green Mark Platinum Award: SMRT HQ at Paya Lebar Quarters - SMRT Corporation Ltd Building and Construction Authority
  • Charity Gold Award - SMRT Corporation Ltd Community Chest Awards 2019, National Council of Social Service
  • Patron of Heritage Award (Partner) – SMRT Commercial Pte Ltd Patron of Heritage Awards 2019, National Heritage Board
  • Certified On-the-Job Training Centre (COJTC) Distinguished Partner Award 2019 -SMRT Automotive Services Pte Ltd Institute of Technical Education
  • Out-of-Home Media of the Year: 3rd place - SMRT Experience Pte Ltd Marketing Magazine Pte Ltd
  • Bronze for “Best eCommerce Loyalty Programme”: WINK+ - SMRT Experience Pte Ltd Asia eCommerce Awards 2019, Marketing Magazine Pte Ltd
  • Silver for “Most Innovative Use of Mobile Technology”: WINK+ - SMRT Experience Pte Ltd Mob-Ex Awards 2019
  • Bronze for “Best Location-based Marketing”: WINK+ - SMRT Experience Pte Ltd Mob-Ex Awards 2019
  • International Railway Group Award 2018 for Improvement within Health and Safety,  Institute of Occupational Safety and Health (IOSH) - Manchester
  • Innovation Awards: Hotspots Management System, Power SCS – Silver Workplace Safety and Health Awards 2018, Workplace Safety and Health Council
  • Innovation Awards: Permit-To-Work Mobile Application, Control Operations – Certificate of Commendation Workplace Safety and Health Awards 2018, Workplace Safety and Health Council
  • Awards for Supervisors (Individual) Workplace Safety and Health Awards 2018, Workplace Safety and Health Council
  • Safe Rail Line of the Year: Circle Line – Merit Annual Safety Award Convention 2018, Land Transport Authority
  • Customer Experience Mystery Shopper Awards (Voice): SMRT Customer Relations – Silver 17th Annual International Contact Centre Awards 2018, Contact Centre Association of Singapore
  • Customer Experience Mystery Shopper Awards (Email): SMRT Customer Relations – Bronze 17th Annual International Contact Centre Awards 2017, Contact Centre Association of Singapore
  • Threat-Oriented Person Screening Integrated System (TOPSIS) – Bronze TOPSIS Forum 2018, Ministry of Home Affairs
  • Best Engagement by Media Owner: WINK+ App – Gold Loyalty & Engagement Awards 2018, Marketing Interactive
  • Best App/Portal/Website by a Media Owner: WINK+ App – Gold The Sparks Awards for Media Excellence 2018, Marketing Interactive
  • Best Commercial/Acquisition Team: XCO – Bronze The Sparks Awards for Media Excellence 2018, Marketing Interactive
  • Best Creative Team: XCO – Bronze The Sparks Awards for Media Excellence 2018, Marketing Magazine
For awards from 2004 - 2017, please click here