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Contact Us

SMRT Corporation Ltd

2 Tanjong Katong Road
#08-01, Paya Lebar Quarter 3
Singapore 437161

+65 6331 1000


For all SMRT enquiries, please use the following channels:

Department Call us Write to us

Customer Relations

For complaints, general enquiries, feedback, lost and found, and compliments

1800 336 8900 (Only within Singapore, and mobile air-time charges may be imposed by relevant Service Providers.)

Operating hours: 
7.30am - 8.00pm daily

For complaints, general enquiries and feedback (trains/buses), please use our Feedback form.


For lost and found, please use our Lost Report form.

If our staff served you well, please drop us a Compliment so that we can encourage them.

SMRT SNAP-REP (Snap and Report)

To report technical defects, please send an image and a description of the defect to our WhatsApp service.

Please click here for the Guide to using SMRT SNAP-REP.


Whatsapp to: +65 9788 4398

Operating hours:
7.30am - 8.00pm daily


For enquiries on stored value card and public transport services in Singapore, please contact SimplyGo:

Hotline: 1800 225 5663 (+65 6883 5048 for overseas callers)
Operating hours: 8.00am - 6.00pm daily (excluding Public Holidays)