Commuters are encouraged to scan the SafeEntry QR code when they check-in at their boarding train station, and do so again at their alighting train station. They should also do so when they are at a bus interchange. It will help to speed up contact tracing, should the need arise.
All commuters are required to wear a mask (except for children below the age of six and those whom are allowed to wear a face shield instead – see question 6) and avoid talking on phones or to one another.
We also encourage commuters to wait for the next train/bus if it is too crowded.
Ambassadors will also be at selected train stations and all bus interchanges to assist commuters.
Train operating hours will revert to normal from 2 Jun 2020.
Trains and bus intervals during peak hours will return to pre-circuit breaker levels and operate at the shortest operationally feasible intervals.
High touch areas in trains are cleaned twice a day; such areas in train stations are cleaned every two-hourly. In addition, thorough cleaning and disinfecting of trains are done in the depots.
Buses are cleaned and disinfected at least twice daily, and bus interchanges are cleaned and disinfected every two-hourly.
Additional hand sanitisers are also provided around the train stations and bus interchanges.
We will closely monitor the situation and further step up cleaning and disinfecting if the situation requires.
Except for children below the age of six, it is mandatory for everyone to wear a mask in our network.
Face shields may be worn instead by:
• Children twelve years and below who may have difficulty wearing and keeping face masks on for a prolonged period of time.
• Persons who have health conditions that may result in breathing or other medical difficulties when a mask is worn for a prolonged period of time.
Commuters without a mask (or a face shield for those belonging to the groups mentioned above) will be denied entry/boarding. TransCom will be activated if a commuter is not cooperative.
If you are at the train station or bus interchange, please approach the Passenger Service Centre or any of our staff.
If you are on board a train, please press the Emergency Communication Button. If you are on board a bus, please inform the Bus Captain.
Every staff is trained in basic medical care and will provide the necessary assistance. If needed, an ambulance will be activated. The commuter will be brought to an isolation room while waiting for the ambulance to arrive.