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1. Why are there no safe distancing measures in trains, buses, train station platforms and bus interchanges?

As a public transport operator, we provide an essential service for commuters.

With the resumption of more businesses and gradual relaxing of activities, the load on public transport has increased and it is not practical to stipulate minimum distances amongst commuters.

However, other safe management measures are in place. All commuters are required to wear a mask (except for children below the age of six and those whom are allowed to wear a face shield instead – see question 6) and avoid talking. They are also encouraged to maintain good personal hygiene, scan the SafeEntry QR codes and turn on the TraceTogether app in their phones.

Reminders of these measures are broadcasted via PA announcements, posters & digital infographics.

2. Why are there SafeEntry QR codes in the train stations and bus interchanges? How will it benefit me?

Commuters are encouraged to scan the SafeEntry QR code when they check-in at their boarding train station, and do so again at their alighting train station. They should also do so when they are at a bus interchange. It will help to speed up contact tracing, should the need arise.

3. What can I do if someone stands too close to me as there are no safe distance markers now?

All commuters are required to wear a mask (except for children below the age of six and those whom are allowed to wear a face shield instead – see question 6) and avoid talking on phones or to one another. 

We also encourage commuters to wait for the next train/bus if it is too crowded.

Ambassadors will also be at selected train stations and all bus interchanges to assist commuters.

4. How will operating hours and bus and train frequencies change post-circuit breaker?

Train operating hours will revert to normal from 2 Jun 2020. 

Trains and bus intervals during peak hours will return to pre-circuit breaker levels and operate at the shortest operationally feasible intervals.

5. How frequently do you clean your trains, buses, train stations and bus interchanges?

High touch areas in trains are cleaned twice a day; such areas in train stations are cleaned every two-hourly. In addition, thorough cleaning and disinfecting of trains are done in the depots.

Buses are cleaned and disinfected at least twice daily, and bus interchanges are cleaned and disinfected every two-hourly.

Additional hand sanitisers are also provided around the train stations and bus interchanges.

We will closely monitor the situation and further step up cleaning and disinfecting if the situation requires.

6. Do I need to wear a mask in your trains and buses?

Except for children below the age of six, it is mandatory for everyone to wear a mask in our network. 

Face shields may be worn instead by:

• Children twelve years and below who may have difficulty wearing and keeping face masks on for a prolonged period of time.

• Persons who have health conditions that may result in breathing or other medical difficulties when a mask is worn for a prolonged period of time.

Commuters without a mask (or a face shield for those belonging to the groups mentioned above) will be denied entry/boarding. TransCom will be activated if a commuter is not cooperative.

7. If I suspect someone is an unwell commuter on board your vehicles or in your premises, what should I do?

If you are at the train station or bus interchange, please approach the Passenger Service Centre or any of our staff. 

If you are on board a train, please press the Emergency Communication Button. If you are on board a bus, please inform the Bus Captain.

Every staff is trained in basic medical care and will provide the necessary assistance. If needed, an ambulance will be activated. The commuter will be brought to an isolation room while waiting for the ambulance to arrive.

8. What is SMRT doing to discourage commuters from talking while travelling on trains and buses?

We have put in place measures to remind commuters to refrain from talking while taking public transport.

Signage and infographics are put up at trains, stations, buses and interchanges.

In the trains, announcements are made in all four local languages. SMRT station staff have also begun using “Please Refrain From Talking” placards to remind commuters to not talk on the phone or to others while travelling on the trains.