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Recognition and Awards

At SMRT, we believe in delivering a world-class transport service with lifestyle experiences that are safe, reliable and customer-centric. 

Over the years, we have garnered numerous prestigious awards that recognises the strengths of our team and our ability to deliver safe, reliable travel experience, innovative solutions and lifestyle convenience.

2022

  • Meritorious Service Medal: Seah Moon Ming, Chairman – SMRT Corporation Ltd, National Day Awards 2022, Prime Minister’s Office
  • Operational and Workplace Safety (Rail Operator) Excellence Award: SMRT Trains Ltd for Bukit Panjang Light Rail Transit, Public Transport Safety & Security Awards 2022, Land Transport Authority Singapore
  • Operational and Workplace Safety (Rail Operator) Merit Award: SMRT Trains Ltd for Circle Line, Public Transport Safety & Security Awards 2022, Land Transport Authority Singapore
  • Operational Safety (Point-to-Point Operator) Excellence Award: Strides Taxi Pte Ltd, Public Transport Safety & Security Awards 2022, Land Transport Authority Singapore
  • Best Land Transport Operations and Maintenance Initiatives (Merit Award): Predictive Decision Support System – SMRT Trains Ltd, Land Transport Excellence Awards 2022, Land Transport Authority
  • Marketing Campaign: Go-To SMRT – SMRT Corporation Ltd, UTIP Awards, The International Association of Public Transport
  • Best Community Inclusive Project: Go-To SMRT – SMRT Corporation Ltd, Land Transport Excellence Awards 2022, Land Transport Authority
  • Best Service Partner (Service Delivery): SMRT Trains Ltd, Land Transport Excellence Awards 2022, Land Transport Authority
  • Friend of Land Transport: Dr Richard Kwok, Land Transport Excellence Awards 2022, Land Transport Authority
  • Outstanding Service Individual, Public Transport (9 winners), Land Transport Excellence Awards 2022, Land Transport Authority
  • Productivity Category: Track Access Management System – SMRT Trains Ltd, UIC Digital Awards, International Union of Railways
  • Most Innovative Solution: Project Overwatch – SMRT Trains Ltd, Land Transport Excellence Awards 2022, Land Transport Authority
  • Appreciation Award: SMRT Corporation Ltd, Responders’ and Partners’ Event, Ministry of Home Affairs
  • Special Commendation (5 winners): SMRT Trains Ltd, Public Transport Safety Award – Rail Operator, 23rd Annual Safety, Health and Environmental Award Convention, Land Transport Authority
  • Certificate of Merit: Circle Line – SMRT Trains Ltd, Public Transport Safety Award– Rail Operator, 23rd Annual Safety, Health and Environmental Award Convention, Land Transport Authority
  • Certificate of Excellence: Strides Taxi Pte Ltd, Public Transport Safety Award – Rail Operator, 23rd Annual Safety, Health and Environmental Award Convention, Land Transport Authority
  • Safety Excellence – PTO Innovative/Effective Safety Programme: Rear door sensors – SMRT Buses Ltd Land Transport Excellence Awards 2022, Land Transport Authority
  • Safe Driver Awards Public Bus Fleet, Merit Award: Ramaiyan Dhanabalan – SMRT Bus Ltd, Singapore Road Safety Awards, Singapore Road Safety Council

2021

  • Customer Service Excellence for Transport: Ms Gowri D/O Veren – SMRT Trains Ltd,  Singapore Tourism Awards 2021, Singapore Tourism Board
  • Outstanding Award (12 winners), The National Kindness Award – Transport Gold 2021, Singapore Kindness Movement
  • Commendation Award (176 winners), The National Kindness Award – Transport Gold 2021, Singapore Kindness Movement
  • Star Award (374 winners), Excellence Service Award 2021, Singapore Retailers Association
  • Gold Award (421 winners), Excellence Service Award 2021, Singapore Retailers Association
  • Silver Award (597 winners), Excellence Service Award 2021, Singapore Retailers Association
  • Operational Improvement Award – Global Winner – SMRT Trains Ltd 14th DuPont Safety & Sustainability Awards, DuPont Sustainable Solutions
  • Medal of Commendation (Gold): Mr Neo Kian Hong, Group Chief Executive Officer – SMRT Corporation Ltd May Day Awards 2021, National Trades Union Congress
  • Partner of Labour Movement – SMRT Taxis Pte Ltd May Day Awards 2021, National Trades Union Congress
  • Bronze Award: Enhanced safety and security features of forklift operations – Strides Automotive Services Pte. Ltd, Workplace Safety and Health Innovation Awards for Logistics & Transport Sector 2021, Singapore Logistics Association and Workplace Safety and Health Council
  • Certificate of Merit: Rear door sensor on buses – SMRT Buses Ltd, Workplace Safety and Health Innovation Awards for Logistics & Transport Sector 2021, Singapore Logistics Association and Workplace Safety and Health Council

2020

  • Medal of Commendation (Gold): Seah Moon Ming, Chairman – SMRT Corporation Ltd, May Day Awards 2020, National Trades Union Congress
  • Best Service Partner (Team) – SMRT Trains Ltd Annual LTA Service Award 2019/2020, Land Transport Authority
  • Safe Rail Line of the Year Award – Certificate of Merit: East-West Line – SMRT Trains Ltd 22nd Annual Safety, Health and Environmental Award Convention, Land Transport Authority
  • Safe Bus Operator of the Year – Certificate of Excellence: PT216 Woodlands Bus Package – SMRT Buses Ltd 22nd Annual Safety Award Convention, Land Transport Authority (LTA)
  • Safe Taxi Operator of the Year – Certificate of Merit – SMRT Taxis Pte Ltd 22nd Annual Safety Award Convention, Land Transport Authority
  • Best Service Partner (Team) – SMRT Trains Ltd Annual LTA Service Award 2019/2020, Land Transport Authority
  • Annual SHE Award Convention (ASAC) 2020, Land Transport Authority
  • Outstanding Award (10 Winners), The National Kindness Award - Transport Gold, 2020, Singapore Kindness Movement
  • Commendation Award (179 Winners), The National Kindness Award - Transport Gold, 2020, Singapore Kindness Movement
  • Star Award (260 Winners) Excellent Service Award 2020, Singapore Retailers Association
  • Gold Award (235 Winners) Excellent Service Award 2020, Singapore Retailers Association
  • Silver Award (1,012 Winners) Excellent Service Award 2020, Singapore Retailers Association
  • Customer Service Excellence for Transport: Mr Tham Weng Foo – SMRT Buses Ltd Singapore Tourism Awards 2020, Singapore Tourism Board
  • Silver Award: SMRT Air Con Motor Carbon Dust Removal (Kawasaki Heavy Industries & Siemens Trains): Rolling Stock Engineering – SMRT Corporation Ltd Workplace Safety and Health Innovation Awards for Logistics & Transport Sector 2020, Singapore Logistics Association and Workplace Safety and Health Council
  • Bronze Award: Temporary Speed Restriction Management System: NSEWL Maintenance Operation Centre – SMRT Trains Ltd Workplace Safety and Health Innovation Awards for Logistics & Transport Sector 2020, Singapore Logistics Association and Workplace Safety and Health Council
  • Bronze Award: Artificial Intelligence Driven Bus Interchange: Gali Batu Zone – SMRT Buses Ltd Workplace Safety and Health Innovation Awards 2020 for Logistics & Transport Sector, Singapore Logistics Association and Workplace Safety and Health Council
  • Certificate of Commendation: Ergonomic Design of Tools for Insitu Guidewheel Inspection: Bukit Panjang Light Rail Transit Rolling Stock Team – SMRT Trains Ltd
  • Workplace Safety and Health Innovation Awards 2020 for Logistics & Transport Sector, Singapore Logistics Association and Workplace Safety and Health Council
  • Workplace Safety and Health Award for Supervisor (Winner): Mr Gavral Gan Wei Liang, Rolling Stock – SMRT Trains Ltd Workplace Safety and Health Awards 2020, Workplace Safety and Health Council
  • Workplace Safety and Health Award for Supervisor (Commendation): Mr Gerald Tan Chwee Hock – SMRT Automotive Services Pte Ltd Workplace Safety and Health Awards 2020, Workplace Safety and Health Council
  • Workplace Safety and Health Award for Supervisor (Commendation): Mr Ho Kar Yeng – SMRT Buses Ltd Workplace Safety and Health Awards 2020, Workplace Safety and Health Council
  • Workplace Safety and Health Award for Supervisor (Commendation): Mr Lim Kian How Gavin – SMRT Buses Ltd Workplace Safety and Health Awards 2020, Workplace Safety and Health Council
  • Workplace for Crisis Management Award: APAC – SMRT Corporation Ltd Workplace Customer Success Awards 2020, Workplace from Facebook
  • Organisation Category: Private Sector Recipient – SMRT Trains Ltd 2020 LOO (Let’s Observe Ourselves) Awards, Restroom Association (Singapore)
  • Best Public Toilet: Bukit Panjang Integrated Transport Hub and Yishun Integrated Transport Hub 2020 LOO (Let’s Observe Ourselves) Awards, Restroom Association (Singapore)
  • MSF Community Cares Award – SMRT Corporation Ltd MSF Volunteer and Partner Awards 2020, Ministry of Social and Family Development
  • Charity Award (Charity Silver) – SMRT Corporation Ltd Community Chest Awards 2020, National Council of Social Service
  • Community Lifesaver Award: Mdm Hilmiah Binti Ahmad Singapore Civil Defence Force
  • Community First Responder Award: Mr Baharudin Bin Johar Singapore Civil Defence Force
  • Community First Responder Award: Mr Muhammad Azhari Bin Abdullah Singapore Civil Defence Force
  • Most Innovative Use of Mobile Technology (Bronze): WINK+ – SMRT Experience Pte Ltd Mob-Ex Awards 2020
  • SkillsFuture Fellow: Mr Muhammad Hazri Bin Abdul Halil – SMRT Tel Pte Ltd SkillsFuture Fellowships 2020, SkillsFuture Singapore
  • SkillsFuture Employer Award (SME) – SMRT Automotive Services Pte Ltd SkillsFuture Employer Awards 2020, SkillsFuture Singapore
  • All SMRT Train stations and bus interchanges attained “SG Clean” Quality Mark, National Environment Agency, 2020

2019

  • Most Reliable Line 2019: East-West Line (EWL) - SMRT Trains Ltd MOT Challenge Shield, Ministry of Transport
  • Most Improved Line 2019: EWL - SMRT Trains Ltd MOT Challenge Shield, Ministry of Transport
  • Most Innovative Solution - SMRT Trains Ltd Land Transport Excellence Awards 2019, Land Transport Authority
  • Most Innovative/Effective Safety Programme by Public Transport Operator - SMRT Buses Ltd Land Transport Excellence Awards 2019, Land Transport Authority
  • Risk Champion: Category 2 Runner-Up - SMRT Trains Ltd ASEAN Risk Awards 2019, Enterprise Risk Academy
  • Best Service Partner (Team): Integrated Maintenance Office System Safety Branch - SMRT Trains Ltd Annual LTA Service Award 2018/2019, Land Transport Authority
  • Certified On-the-Job Training Centres (COJTC), Distinguished Partner Award - SMRT Automotive Services Pte Ltd Institute of Technical Education
  • Organisation Category: Private Sector Recipient - SMRT Trains Ltd LOO (Let's Observe Ourselves) Awards 2019, Restroom Association Singapore
  • Best Happy Toilet: Bukit Panjang Integrated Transport Hub - SMRT Buses Ltd LOO (Let's Observe Ourselves) Awards 2019, Restroom Association Singapore
  • Gold Award: Speed Tester for Train Traction Control Unit Blower (Rolling Stock) - SMRT Trains Ltd WSH Innovation Awards 2019 for Logistics & Transport Sector, Singapore Logistics Association and Workplace Safety and Health Council 
  • Bronze Award: Artificial Intelligence Driven Bus Interchange - SMRT Buses Ltd WSH Innovation Awards 2019 for Logistics & Transport Sector, Singapore Logistics Association and Workplace Safety and Health Council
  • Bronze Award: SMART Traffic Management System - SMRT Buses Ltd WSH Innovation Awards 2019 for Logistics & Transport Sector, Singapore Logistics Association and Workplace Safety and Health Council
  • Most Innovative/Effective Safety Programme by a Public Transport Operator: Professional Learning and Training Management System (PROLEARN) Analytics - SMRT Buses Ltd Land Transport Excellence Awards 2019, Land Transport Authority
  • Champion Winner: Public Bus Category - SMRT Buses Ltd Singapore Road Safety Awards 2019, Singapore Road Safety Council
  • NS Mark (Gold) - SMRT Corporation Ltd Total Defence Awards 2019, Ministry of Defence
  • Customer Experience Mystery Shopper Awards (Voice): Gold - SMRT Customer Relations 19th CCAS International Contact Centre Awards 2019, Contact Centre Association of Singapore
  • Best Service Partner (Service Delivery) - SMRT Buses Ltd Land Transport Excellence Awards 2019, Land Transport Authority
  • Most Innovative Solution - SMRT Trains Ltd Land Transport Excellence Awards 2019, Land Transport Authority
  • Green Mark Platinum Award: SMRT HQ at Paya Lebar Quarters - SMRT Corporation Ltd Building and Construction Authority
  • Charity Gold Award - SMRT Corporation Ltd Community Chest Awards 2019, National Council of Social Service
  • Patron of Heritage Award (Partner) – SMRT Commercial Pte Ltd Patron of Heritage Awards 2019, National Heritage Board
  • Certified On-the-Job Training Centre (COJTC) Distinguished Partner Award 2019 -SMRT Automotive Services Pte Ltd Institute of Technical Education
  • Out-of-Home Media of the Year: 3rd place - SMRT Experience Pte Ltd Marketing Magazine Pte Ltd
  • Bronze for “Best eCommerce Loyalty Programme”: WINK+ - SMRT Experience Pte Ltd Asia eCommerce Awards 2019, Marketing Magazine Pte Ltd
  • Silver for “Most Innovative Use of Mobile Technology”: WINK+ - SMRT Experience Pte Ltd Mob-Ex Awards 2019
  • Bronze for “Best Location-based Marketing”: WINK+ - SMRT Experience Pte Ltd Mob-Ex Awards 2019

2018

  • International Railway Group Award 2018 for Improvement within Health and Safety,  Institute of Occupational Safety and Health (IOSH) - Manchester
  • Innovation Awards: Hotspots Management System, Power SCS – Silver Workplace Safety and Health Awards 2018, Workplace Safety and Health Council
  • Innovation Awards: Permit-To-Work Mobile Application, Control Operations – Certificate of Commendation Workplace Safety and Health Awards 2018, Workplace Safety and Health Council
  • Awards for Supervisors (Individual) Workplace Safety and Health Awards 2018, Workplace Safety and Health Council
  • Safe Rail Line of the Year: Circle Line – Merit Annual Safety Award Convention 2018, Land Transport Authority
  • Customer Experience Mystery Shopper Awards (Voice): SMRT Customer Relations – Silver 17th Annual International Contact Centre Awards 2018, Contact Centre Association of Singapore
  • Customer Experience Mystery Shopper Awards (Email): SMRT Customer Relations – Bronze 17th Annual International Contact Centre Awards 2017, Contact Centre Association of Singapore
  • Threat-Oriented Person Screening Integrated System (TOPSIS) – Bronze TOPSIS Forum 2018, Ministry of Home Affairs
  • Best Engagement by Media Owner: WINK+ App – Gold Loyalty & Engagement Awards 2018, Marketing Interactive
  • Best App/Portal/Website by a Media Owner: WINK+ App – Gold The Sparks Awards for Media Excellence 2018, Marketing Interactive
  • Best Commercial/Acquisition Team: XCO – Bronze The Sparks Awards for Media Excellence 2018, Marketing Interactive
  • Best Creative Team: XCO – Bronze The Sparks Awards for Media Excellence 2018, Marketing Magazine