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Corporate Governance

Whistle-Blowing Policy

As a public company serving the nation’s transportation needs, we have a responsibility toward the public, our shareholder and employees. We recognise that given the dynamic business environment, our corporate governance practices must continue to evolve in order to remain relevant to the times. As such, we have incorporated a Whistle-blowing Policy and made available channels for reporting in confidence, unethical or illegal acts.

The Whistle-blowing Policy encourages the reporting in good faith any actual or suspected improper conduct as listed below:

  • Theft or misappropriation of the Company’s assets or funds
  • Corruption and bribery
  • Dishonest and Fraudulent acts
  • Failure to comply with laws and regulations
  • Serious breaches of the company’s policy and code of conduct
  • Questionable accounting or auditing matters

The Company will use all reasonable endeavours, within the limits of applicable laws and regulations, to ensure that the whistle-blowers and persons involved in investigations are not subjected to unfair reprisals and/or detrimental action (“Protected Disclosure”).


Whistle-Blowing Reporting Channels

The whistle-blowers may choose to remain anonymous or provide their names and contact details to the Company. The report should provide sufficient details to enable an effective investigation, including the identities of the persons involved, dates, times, locations and nature/ description of the allegation. Protected Disclosure can be made through the following channels:

Hotline 6908 3578
Email ProtectedDisclosure@smrt.com.sg 
Post Whistle-blowing Investigation Officer, Internal Audit Division
SMRT Corporation Ltd
2, Tanjong Katong Rd, #08-01, Tower 3,
Paya Lebar Quarter, Singapore 437161


Alternatively, the whistle-blower may also report directly to the Audit and Risk Committee Chairman through the following email address:

Email ACChairman@smrt.com.sg


All whistle-blower complaints received through the various communication channels shall be received by the Chief Audit Officer (CAO), Internal Audit Division (IAD).  CAO shall report and consult the ARC Chairman, with power delegated by the ARC, for further instructions on the complaints received. 

CAO shall compile a whistle-blowing dashboard of all complaints received, their status and findings quarterly to the ARC.