Home / Journey with Us / Travel Information / Accessibility
Accessibility

The following is a list of features that make it easy for the elderly and persons with disabilities to travel by train, bus or taxi.

A pictorial example of a guide dog assisting a visually impaired person.

On trains

To assist visually impaired commuters:

  • Train stations have tactile ground surface indicators to guide visually impaired commuters from the ramp entrance to the station, past the wider fare gates, to the lift that leads to the platform. There are also indicators that lead to the Passenger Service Centre and the disabled-friendly toilet located at the station. These tiles can be detected with a cane or foot.
  • At the platform, these indicators warn visually impaired passengers that they are close to the platform edge.
  • All station lift buttons have Braille plates.
  • Station names are announced as the train pulls into the station. There will also be audio instructions for transfers at Interchange station. As the train departs, the name of the next station will be announced.
  • Service animals such as guide dogs accompanying visually handicapped commuters are allowed onboard trains and in train stations. The handler is required to carry a photo identification and this must be produced upon request.
  • Guide dogs can be distinguished by a special harness worn around the body (See left picture).
  • Visually impaired commuters can approach our staff to guide them to the platform. When they alight, our staff will be on hand to facilitate their exit.

To assist hearing impaired commuters:

  • Rail Travel Information System (RATIS) on platforms indicate the arrival time and destination of the approaching train.
  • Trains on the North-South and East-West lines feature the SMRT Active Route Map Information System (STARiS). This dynamic route-map located above train doors provides journey information such as the station the train is approaching, and the side of the train door that will open when it arrives at the station. In addition, a Fluorescent Display mounted on the ceiling of the carriage provides multi-language transcripts of audio announcements.
  • Train doors are equipped with visually prominent flashing red ‘Door Closing’ lights to warn passengers.

 

To assist commuters in wheelchairs:

  • There is at least one barrier-free entrance in every train station and wider fare gates.
  • There is accessible elevator service to all levels in the stations.
  • Wheelchair-accessible train carriages feature two wheelchair spaces per train. To locate them, look for wheelchair indicators on the platform floor or screen doors. These indicators are usually near lifts.
  • Inside the train carriage, look for wheelchair indicator stickers on the train doors beside the wheelchair spaces.
  • Do not hesitate to approach our station staff for assistance when boarding and alighting. Our staff can escort the passenger to the platform and arrange for assistance at the destination station.

For the convenience of pregnant, elderly or young passengers, there are designated priority seats near the doors in all train carriages.

On buses

To assist visually impaired commuters:

  • Bus interchanges have tactile ground surface indicators to guide visually impaired commuters.
  • Guide dogs are allowed on buses, but must be at the owner’s side at all times. The handler is required to carry a photo identification and this must be produced upon request.
  • Do not hesitate to approach our staff for assistance.

 

To assist commuters in wheelchairs:

  • From 03 April 2016, there will be 67 Wheelchair Accessible Bus (WAB) services: 61, 67, 75, 77, 106, 167, 169, 171, 172, 173, 176, 177, 178, 187, 188, 189, 190, 301, 302, 307, 700, 800, 803, 804, 805, 811, 812, 851, 852, 853, 854, 855, 857, 858, 859, 860, 882, 901, 902, 903, 904, 911, 912, 913, 920, 922, 925, 927, 941, 945, 947, 950, 960, 961, 962, 963, 965, 966, 969, 970, 972, 979, 980, 981, 983, 985 and 990. If you are unsure, look for a blue decal of a passenger-in-wheelchair displayed at the front of the bus. Only designated WABs can ferry wheelchair bound passengers.
  • Bukit Batok, Choa Chu Kang, Woodlands and Yishun interchanges have special WAB boarding berths with ramps, guard rails, directional and indicative signs, and staff assistance call buttons for commuters in wheelchairs.
  • Woodlands interchange is a multi-level interchange. There are elevators that serve both levels of the Interchange and the train station as well.
  • Wheelchair accessible toilets are available in all bus interchanges except Woodlands.
  • Our Bus Captains are trained to provide assistance to passengers-in-wheelchair when needed. They can operate the ramps on the WABs for boarding and alighting.
  • When alighting from WABs, passengers-in-wheelchair should press the blue button to alert our Bus Captain.

 

For the convenience of pregnant, elderly or young passengers:

  • There are designated priority seats (dressed in a different colour) near the doors in all buses.
  • Our buses have full low floor right through to the rear, low steps at the entrance and exit, and full side kneeling capability, all of which allow passengers with limited mobility to board and move to the back of the bus easily and swiftly.

 

On taxis

If you are in a wheelchair:

  • You can take any taxi as long as your wheelchair is foldable and can be kept in the boot.
  • If you require assistance, do not hesitate to ask for taxi drivers trained as medical chaperones when you book a taxi.
  • Our London Taxis are equipped with a foldable platform that facilitates access into the taxi. The spacious interior allows you to be comfortably seated in your wheelchair throughout the journey.
  • Wheelchair users can also opt for the All-in-one SPACE taxi, which has an automatic wheelchair lift to provide a safe and comfortable ride.
  • There is no surcharge for wheelchairs.

 

For more info or to book a wheelchair accessible taxi,click here

Contact Us

SMRT Hotline: 1800 336 8900

Compliment Us 

Feedback Form 

Report Lost

Subscribe To Us

Follow Us