Mr Alvin Kek is the Group Chief Commuter Engagement & Service Excellence Officer. He is responsible for driving SMRT’s commuter engagement and service excellence strategies to engage and build affinity with commuters and communities. Mr Kek is concurrently Deputy President, SMRT Trains where he supports President, SMRT Trains to oversee all aspects of rail operations, maintenance, engineering, asset management, workforce capability, and business performance to achieve organisational goals and regulatory requirements. As Deputy President, SMRT Trains, he also provides oversight and strategic leadership for RTS Link and Sentosa Express to strengthen integration, drive excellence, innovation, and growth across the Group.
As Chairman of the SMRT Commuter Engagement and Service Excellence Committee, he implemented numerous initiatives to enhance vibrancy, accessibility, and inclusivity at our MRT stations and bus interchanges. These initiatives include the ‘Go-To SMRT’ suite of commuter care services, WeCare rooms, and Dementia Go-To points in collaboration with the Agency for the Integrated Care (AIC). He also leads the team to engage commuters through art-, heritage-, music- and health-themed initiatives.
Mr Kek holds a Master of Science (International Relations) from Nanyang Technological University, and a Bachelor of Engineering (Civil) from National University of Singapore.
