Customer Satisfaction Survey 2026

We’d Love to Hear from You!

From now until 10 May 2026, SMRT is taking part in two annual customer satisfaction surveys, run globally by Imperial College London. Your participation will help us benchmark our services against international transport standards and gain valuable insights to enhance your commuting experience.

Make Your Survey Count

Your feedback matters! To ensure your responses are eligible and contribute meaningfully:

1. Share your thoughts — avoid selecting the same response throughout or using patterned responses.
2. Please take your time — spend at least 2 minutes completing the survey.