Photo credit: Caroline Chia (The Straits Times)

[The full article was published in The Straits Times on 3 September 2026]

Ever stood at a bus stop wondering why your bus is late, only for two buses of the same service to arrive together? Or wondered what happens when a bus captain feels tired behind the wheel? A recent Straits Times feature takes readers behind the scenes of SMRT Buses' new Bus 4.0 initiative, where AI and real-time data are helping teams spot and address issues before they impact commuters.

The story brings readers into SMRT's Intelligent Operations Control Centre at Gali Batu, where service controllers monitor the entire bus fleet in real time.  From AI-powered fatigue detection and predictive vehicle monitoring to smarter interventions that reduce breakdowns and improve service reliability, the article offers a rare look at the people and innovations working quietly behind every bus journey.

Read the full article to discover how SMRT's Bus 4.0 initiative is setting a new benchmark for the future of bus operations in Singapore.