Photo credit: Caroline Chia (The Straits Times) 

[The full article was published in The Straits Times on 2 August 2026]

For most commuters, an MRT station is simply a place to begin or end a journey. But for some, it can also be a place to seek help, reassurance or support during a difficult moment.

From assisting commuters in distress to supporting seniors living with dementia, SMRT's frontline staff are equipped to respond to a wide range of situations with care and empathy. Together with community partners, SMRT is also fostering a more inclusive and caring commuting environment for all.

How are these efforts shaping a public transport network that goes beyond transit?

Read the full article for insights from SMRT's frontline staff and management on their efforts to support commuters and strengthening community connections across the network: https://www.straitstimes.com/singapore/transport/a-fall-a-commuters-panic-and-the-push-to-offer-more-than-transit