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| What will happen? |
| There will be no train service between Jurong East and Bukit Batok Stations. Commuters travelling between the affected route will need to alight at the affected station and board the free shuttle bus service that will ply between the two stations. For more info on the shuttle bus service, please click here. |
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| What are the affected stations? |
| Other than Jurong East and Bukit Batok Stations, the other affected stations are Choa Chu Kang and Bukit Gombak. Other than these stations, travel on other parts of the MRT system is not affected. |
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| How are these stations affected? |
Alternate North-bound trains on the North-South Line will terminate its service at Choa Chu Kang Station.
North-bound commuters travelling towards Jurong East Station may need to detrain at Choa Chu Kang Station and board the next train bound for Bukit Batok station. When commuters arrive at Bukit Batok Station, they will need to exit the station and continue their journey to Jurong East on the shuttle bus service provided.
South-bound commuters will need to take the shuttle bus service from Jurong East Station to Bukit Batok and board the train from Bukit Batok Station.
Trains will be travelling at a slower speed between Choa Chu Kang and Bukit Gombak Stations. Commuters travelling through these affected stations may experience longer journey times due to longer headways.
Do pay attention to service announcements and look out for directional signs when travelling in the MRT network during the above mentioned weekend.
While we have made considerable effort to provide a smooth journey, inconveniences and longer travelling time are unavoidable. We seek all commuters’ understanding. |
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| Why is there no bus bridging service linking Jurong East and Choa Chu Kang Stations? |
| To ferry the large number of commuters between Jurong East and Choa Chu Kang by bus will result in even longer travelling time. After careful consideration, SMRT and LTA concluded that train services, with its larger capacity and being less subject to weather or traffic conditions, would be the most convenient mode. |
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| Will train frequency be affected? |
| For stations that are directly or indirectly affected by this work, trains will travel at a slower speed. However, train service in the rest of the stations will not be affected. |
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| Which alternative train route can commuters travel on to get to Jurong East Station? |
| Commuters can use the East-West line to reach Jurong East Station while avoiding the Jurong East to Bukit Batok stretch. For example, if you are travelling from Ang Mo Kio to Jurong East station, it is advisable to board the South bound train and transfer at City Hall or Raffles Place Station to board the West bound train. |
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| How will train service be affected after the upgrading works? |
| For the next few days after the upgrading works, trains will run at a slower speed at the affected stretch. |
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| Where are the pickup and alighting points for the bus shuttle service? |
Commuters can follow the directional signs from the station to the pickup points. SMRT staff will be stationed along the way to guide commuters.
For the bus shuttle service, there will be a sheltered waiting area at all the pick up points for the bus.
Please see the table below and map for the pickup and alighting points at both Bukit Batok and Jurong East Stations.
| Location |
Pick up Point |
Alighting Point |
| Bukit Batok |
Bukit Batok Interchange |
Bukit Batok Interchange |
| Jurong East Station |
At the cul-de-sac at Jurong East Street 13 |
At the cul-de-sac at Jurong East Street 13 |
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Bukit Batok Station
Bus Boarding and Alighting Points: Bukit Batok Bus Interchange
Jurong East Station
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