Delivering on our commitment to service excellence means, customers

	Travel in clean, well-maintained and roadworthy taxis driven by licensed and certified drivers
	Choose their preferred route and are open to view the metered fare
	Are able to request for a receipt
	Are able to request to have the air-conditioning turned up or down, and the sound system switched on or off

It also means SMRT taxi drivers

	Take the most direct and practicable route, unless otherwise advised
	Extend assistance to passengers with special needs, when they are boarding or alighting
	Maintain a pleasant disposition, and is courteous and helpful at all times

For a safe and pleasant journey, customers can help by

	Boarding and alighting at designated taxi points
	Adhering to the stipulated number of passengers permitted
	Fastening their seat belt when seated
	Behaving in a civil and orderly manner when on board
	Keeping the taxi clean
	Paying the correct fare and applicable surcharges including ERP and booking charges
	Using valid modes of payment as displayed in the taxi

SMRT taxi drivers play their part by

	Practising safe-driving
	Adhering to traffic rules and regulations
	Refusing passengers or terminating a trip if passengers turn violent, misbehave or are deemed offensive