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| For all claims and rebates, please file within 5 working days from day of affected journey, stating the bus number and time of journey via the following channels: |
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Transitlink website |
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Transitlink ticket office |
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Transitlink hotline 1800-CALL ONE (1800
2255 663) |
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Scenario |
Ez-link card passenger |
Cash passenger |
| Breakdown of Entry ez-link card readers only |
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Boarding passengers pay by cash at ez-link rate, rounded down to the nearest 10 cents. |
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N.A. |
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| Breakdown of Exit ez-link card readers |
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Alighting passengers tap your ez-link card at entry reader and exit via the front door. |
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The correct fare will be deducted from your ez-link card as per normal. |
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N.A. |
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| Breakdown of all Entry & Exit ez-link card readers |
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Boarding passengers pay by cash at ez-link rate, rounded down to the nearest 10 cents.. |
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Alighting passengers who already paid by ez-link, please file a claim with Transitlink within 5 working days. |
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N.A. |
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| Breakdown of all ez-link devices.
This device records all on-board transactions and is used to process ez-link and cash payments and display card status.
When the principal on-bus service breaks down, the Service Leader is not able to issue receipts for cash fare or complimentary bus tickets on the spot.
The Service Leader will still complete the journey if there are passengers on board. This helps save time, and passengers on board need not transfer to another bus.
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If you have not boarded the bus and wish to use your ez-link card for payment, please wait for the next bus.
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Boarding passengers pay by cash at ez-link rate, rounded down to the nearest 10 cents. No ticket will be issued.. |
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Alighting passengers who already paid by ez-link, please file a claim with Transitlink within 5 working days. |
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No ticket will be issued. |
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| Breakdown of bus but the ez-link devices are serviceable |
Cancellation of the trip which he paid:
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Service Leader switches the ez-link readers to Breakdown mode. |
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Passenger taps ez-link card on the designated reader to ensure the initial amount deducted is credited to ez-link card.. |
Issuance and use of complimentary ticket
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Passenger is issued with a complimentary ticket from the Service Leader. It is valid for one month from date of issue and can be used for one trip on an SMRT bus. |
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Passenger continuing with your journey on the next available bus, needs to tap your ez-link card or choose to use the complimentary ticket on an SMRT bus. |
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Passenger collects a complimentary ticket from the Service Leader before alighting. It is valid for one month and can be used for another trip on an SMRT bus.
Service Leader escorts you to take the next available bus to continue your journey for free.
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| Breakdown of bus and all ez-link devices |
Passenger alights without tapping on
the exit reader.
Service Leader escorts you to the next available SMRT bus to continue your journey for free.
Passenger files a claim with Transitlink within 5 working days.
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Service Leader escorts you to the next available SMRT bus to continue your journey for free.
Passenger boarding the next SMRT bus, shows the bus ticket to the Service Leader and inform him that you were on a breakdown bus.
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| Buses involved in incidents / accidents (where bus is still serviceable) |
Please remain on board unless otherwise informed by the Service Leader. |
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