| 1. |
Safety and security
The safety of our passengers is our priority.
We maintain safety in our network by ensuring
our system is equipped with the necessary
safety and security features, raising awareness
through public programmes and running visual
and audio reminders on how passengers may
report unsafe acts.
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| 2. |
Comfort and cleanliness
Vehicles and premises under our maintenance
are cleaned regularly and kept in good condition.
Faulty installations are repaired with minimum
downtime. |
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| 3. |
Accessibility
Efforts will be made to provide a high level
of accessibility, and the needs of those
with reduced mobility will be attended to
within our means. |
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| 4. |
Environmentally-friendly
As an organisation with green issues at
the top of our agenda, we are concerned
with reducing atmospheric pollutants and
using alternative fuel sources in a bid
to limit consumption of rapidly depleting
natural resources. |
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| 5. |
Customer feedback
We take all passenger feedback seriously,
and seek your help to provide details so
that we may take prompt action to address
your concerns. |
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| 6. |
Customer obligations
As passengers’ actions have an impact
on our service delivery, we seek your cooperation
in the following areas when travelling with
SMRT: |
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Refrain from littering and smoking
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Behave in a polite and responsible
manner to other commuters |
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Respect our rules with regard to
travelling with bulky and heavy items
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Help passengers with reduced mobility,
such as allowing them to board first
or giving up seats to them |
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Report faults so that we may repair
without delay |
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Give ample notice to bus drivers
by flagging for the bus or pressing
the bell to alight, in advance. |
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