At SMRT Taxis, service is more than a buzzword, it is a way of life and going the extra mile is all in a day's work.
Delivering on our commitment to service excellence means customers:
- Travel in clean, well-maintained and roadworthy taxis driven by licensed and certified drivers
- Choose their preferred route and are able to view the metered fare
- Will receive a receipt on request
- Can request to have the air-conditioning turned up or down, and the sound system switched on or off
It also means SMRT taxi drivers:
- Take the most direct and practicable route, unless otherwise advised
- Extend assistance to passengers with special needs, especially when they are boarding or alighting from the vehicle
- Maintain a pleasant disposition, and is courteous and helpful at all times
- Practise safe driving
- Adhere to traffic rules and regulations
- Can refuse passengers or terminate a trip if passengers turn violent, misbehave or are deemed offensive
For a safe and pleasant journey, customers can help by:
- Boarding and alighting at designated taxi points
- Adhering to the stipulated number of passengers permitted
- Fastening their seat belt when seated
- Behaving in a civil and orderly manner when on board
- Keeping the taxi clean
- Paying the correct fare and applicable surcharges including ERP and booking charges
- Using valid modes of payment as displayed in the taxi