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Fares & Claims

Fares 

Commuters are charged a fare according to the total distance travelled on each mode of transport.  With the introduction of distance fares, fares are calculated based on the shortest travel path. 

Three categories of fare payment are highlighted: Basic, Express and Flat fares. Different commuter groups pay fares in accordance with different fare bands. Children under the age of 7 holding a Child Concession Card travel free on all Basic and Express bus services. Students, Senior Citizens, Persons with Disabilities and Persons under the Workfare Transport Concession Scheme enjoy concessionary (discounted) fares on all Basic and Express bus services.

Please refer to the below Fare Table:

Distance-Fare-Table-Dec-2018-1024x339

If you would like to find out more, click here.

From 28 Dec 2019, new fares as part of the Public Transport Fare Review 2019  will be implemented. Click here for more information.

To know how much your card fare for your trip is, you can use the Fare Calculator.

Deterring Fare Evasion

Fare evasion occurs when a commuter does not pay the bus or train fares required when travelling or attempting to travel on the public transport. We take a serious view of such fare evasions. Although each instance of fare evasion may seem small, when taken collectively, such fare evasions can result in significant fare leakage. To understand more on Fare Evasion, you can refer to PTC Fare Evasion website.

Claims 

Transit Link Pte Ltd, on behalf of the public transport operators, will provide commuters the options of a cash refund of the fare deducted or a complimentary bus ride voucher, for claims due to system error on bus.

Commuters may file a claim within three days from the incident date in one of the following ways:

  • TransitLink website under "Customer Claim";
  • TransitLink Hotline 1800-CALL ONE (1800 2255663), open from 8.00 am to 6.00 pm daily and closed on public holidays (leave voicemail after operating hours); or
  • Any TransitLink Ticket Offices

Last updated on 11 Dec 2019