New Head Understands Commuters' Needs

Singapore, 21 April 2018

We thank Dr Loh Toon Seng for his views in his letter, (Experience in transport industry should count in choice of SMRT Chief, April 19).

We would like to share our key criteria and considerations in selecting SMRT’s next Group CEO: personal values, leadership qualities, relevant engineering knowledge, track record in operations and people management, and his or her ability to collaborate with multiple stakeholders. 

Of course, a key attribute considered in the final selection was the candidate’s understanding of the needs of Singapore’s commuters and public transport system.

An executive search firm was engaged to conduct a comprehensive global search based on the selection criteria. 

The interview panel finally decided on Mr Neo Kian Hong as we were particularly impressed with his personal values and leadership qualities. 

Industry experience was considered in the process.

The panel recognised that Mr Neo has engineering qualifications and he can be well supported by a team of committed and professional rail engineers.

As the Chairman of DSO National Laboratories (DSO) and of Defence Science and Technology Agency (DSTA), he has knowledge and good experience in building strong engineering, system acquisition and maintenance capabilities. 

SMRT therefore decided to give the Group CEO position to a Singaporean with strong leadership qualities and the right heart to serve SMRT and, most importantly, our commuters. 

And he has the ability to keep staff morale high, united and motivated as a team to do better for our commuters.


Margaret Teo (Ms)

Vice President, Corporate Communications

SMRT Corporation Ltd